As digital collaboration continues to evolve, in late 2024, the Dgroups Foundation conducted a short online survey to better understand how professionals across the development and humanitarian sectors are engaging, sharing, and working together online.
Here we summarize what we heard from the 43 respondents from a wide range of organizations – including INGOs, UN agencies, local NGOs, governments, and knowledge management groups.
Where collaboration happens
Nearly half (46.5%) of respondents said their online collaboration spans both internal and cross-organizational spaces. Others collaborate mainly through joint projects (30.2%) or within their own organization (23.3%).
What mattered most
Virtual meetings and events were the most valued online interaction – both individually and collectively. Other highly rated activities included connecting with peers, sharing updates, and participating in topic-based discussions.
Tools used
Email was said to be very relevant, followed closely by collaboration platforms, video conferencing, and document sharing. Instant messaging and online forums also featured prominently.
Drivers of tool use
Ease of use, time zones, cost, and the needs of audiences and stakeholders were the most common factors cited that influence which tools get used – and how.
Looking ahead
Respondents highlighted a mix of excitement and caution around Artificial Intelligence (AI) – by far the most mentioned future trend. Other shifts mentioned included hybrid work models, better access in the Global South, and the need for integrated, purpose-built platforms.
Cool or cautious?
When asked about ‘cool’ features they value, many pointed to live collaboration, tool integration, and accessibility – but others questioned the usefulness of hype. For many, what matters most was said to be simple, usable, and inclusive tools that work for real people in diverse contexts.
This feedback will help guide how we support and strengthen collaboration in the Dgroups Partnership and beyond. A big thank you to everyone who took part!